NetSupport is a renowned provider of IT management and remote support solutions, particularly popular for its remote desktop and monitoring features. It offers a comprehensive set of tools for IT administrators, enabling them to remotely manage systems, provide support, monitor user activity, and perform maintenance tasks on computers within a network. However, there are many other alternatives on the market that may suit your needs better depending on the features you are looking for, your budget, and the size of your organization.
1. TeamViewer
TeamViewer is one of the most well-known and widely used remote desktop solutions. It provides remote access to computers and devices from anywhere in the world, making it a strong competitor to NetSupport.
Key Features:
Remote Control: Allows remote access to any device, including computers, smartphones, and tablets.
Cross-Platform Support: Works across a variety of platforms, including Windows, macOS, Linux, Android, and iOS.
File Transfer: You can transfer files between connected devices without the need for additional software.
Multi-User Support: Multiple users can join a session to collaborate or provide support.
Customizable Interface: Allows users to customize the interface to match their brand.
Cloud-Based: TeamViewer offers cloud-based remote access that is highly secure.
Advantages:
Simple setup process
Wide platform compatibility
Secure and reliable
Affordable pricing for small businesses
Drawbacks:
Can be expensive for larger organizations
Some users report occasional connection issues
2. AnyDesk
AnyDesk is another strong contender for remote access and IT support. It prides itself on its high-speed performance and ease of use.
Key Features:
Low Latency: Offers fast and responsive remote desktop control with low latency, even on low-bandwidth networks.
Cross-Platform: Supports Windows, macOS, Linux, iOS, and Android.
File Transfer: Allows for easy file transfer between devices during remote sessions.
Unattended Access: You can configure AnyDesk to access remote systems without the need for the user on the other end to accept the connection.
End-to-End Encryption: All remote sessions are secured with high-end encryption to ensure privacy and security.
Customizable Settings: Users can customize the software’s interface and settings.
Advantages:
Fast performance even on lower bandwidth
Unattended access
Simple and user-friendly interface
Drawbacks:
Limited collaboration features
No integrated ticketing system for support teams
3. LogMeIn Pro
LogMeIn Pro is a powerful remote access software designed for small to medium-sized businesses. It provides robust remote desktop capabilities, file transfer, and multiple-session management.
Key Features:
Remote Desktop: Access your systems remotely from any device or computer.
Multi-Session Management: Users can manage multiple remote connections at once.
File Transfer: Easy file transfer from one device to another during a remote session.
Cloud Storage: Integrates with cloud storage services, making it easy to access and manage files.
User Management: Allows IT teams to control access and permissions across a team of users.
Remote Printing: Enables remote printing from your local printer to the remote computer.
Advantages:
Reliable and secure connections
Multiple device access and management
Includes cloud storage options
Drawbacks:
Relatively expensive for smaller businesses
Some features are locked behind higher-tier plans
4. Chrome Remote Desktop
Chrome Remote Desktop is a free and simple remote desktop solution built into the Google Chrome browser. It’s an ideal solution for individuals or small teams who need a no-frills way to access their devices remotely.
Key Features:
Free Service: Chrome Remote Desktop is completely free to use.
Cross-Platform: Works on Windows, macOS, Linux, and mobile devices.
Easy Setup: Requires only a Google account and the Chrome browser to get started.
Unattended Access: Allows users to connect to remote computers without needing the remote user’s approval.
Advantages:
Free for personal use
Simple to set up
Lightweight and easy to use
Drawbacks:
Lacks some advanced features like file transfer and multi-session support
Limited to users with a Google account
5. RemotePC
RemotePC is an affordable and easy-to-use remote desktop tool that provides secure and reliable access to remote computers.
Key Features:
Remote Desktop Access: Provides remote access to computers and servers with an intuitive interface.
Multi-User Support: Allows multiple users to access the same computer or provide collaborative support.
File Transfer: Securely transfer files between remote devices.
Unattended Access: Provides access to remote machines without needing the user on the other end to approve the session.
High-Resolution Support: Offers high-resolution video and graphics support during remote sessions.
Advantages:
Affordable for small businesses
Secure file transfers and multi-user support
Unattended access for flexibility
Drawbacks:
Lacks some advanced features like session recording or monitoring
Limited customization options
6. Parallels Access
Parallels Access is a remote desktop software that’s known for its ease of use and ability to run desktop applications from a mobile device.
Key Features:
Mobile-First Design: Specifically designed to work smoothly on mobile devices, enabling users to access desktop applications on smartphones and tablets.
File Transfer: Provides seamless file transfer between devices.
Remote Printing: Print documents remotely from the device to a local printer.
Cross-Platform Support: Works with Windows, macOS, Android, and iOS.
Touchscreen Optimization: Optimized for touchscreens, making it easy to interact with desktop applications from mobile devices.
Advantages:
Perfect for mobile users who need to run desktop applications
Touchscreen optimized
Secure and reliable connections
Drawbacks:
Doesn’t offer as many advanced features for IT teams and larger businesses
Requires a subscription for business use
7. Zoho Assist
Zoho Assist is a cloud-based remote support and access software solution that is geared toward providing IT support and management. It’s known for its range of features designed for businesses of all sizes.
Key Features:
Remote Support: Offers on-demand remote support for customers or clients.
Unattended Access: Provides access to remote devices even when the user is not present.
File Transfer: Allows users to transfer files securely during remote sessions.
Session Recording: Supports session recording for auditing and training purposes.
Custom Branding: You can customize the software with your company’s logo for a more professional appearance.
Advantages:
Great for providing customer support
Affordable pricing plans
Session recording for auditing
Drawbacks:
Lacks some advanced features for larger teams
The user interface could be more intuitive
8. Splashtop
Splashtop is a remote desktop software that provides secure, high-performance remote access. It is highly rated for its affordability and speed, making it ideal for small and medium-sized businesses.
Key Features:
Remote Desktop: Access remote computers as if you were sitting right in front of them.
File Transfer: Easily transfer files between remote and local devices.
Multi-User Support: Allows multiple users to join a remote session for collaborative work.
Cross-Platform: Available for Windows, macOS, Linux, iOS, and Android.
HD Streaming: Provides high-definition video and audio streaming during remote sessions.
Advantages:
Affordable and cost-effective
High-definition streaming for video and audio
Easy to set up and use
Drawbacks:
Lacks advanced monitoring features for IT administrators
Somewhat limited in terms of customization
9. ConnectWise Control
ConnectWise Control is a remote support software designed for businesses that need a powerful, scalable solution for IT management. It offers a variety of tools for IT professionals, including remote desktop access, file transfer, and session recording.
Key Features:
Remote Desktop Access: Provides secure, fast, and reliable access to remote devices.
Multi-User Support: Multiple users can join the same remote session for collaboration or troubleshooting.
Session Recording: Automatically records remote sessions for auditing and training purposes.
Unattended Access: Allows remote access without requiring the user to be present.
Cross-Platform: Supports Windows, macOS, Linux, iOS, and Android.
Advantages:
Highly customizable for large organizations
Robust security features
Session recording for auditing
Drawbacks:
More expensive than other options
Can be complex for small businesses to use
Conclusion
There are many excellent alternatives to NetSupport, each with its own strengths and weaknesses. Whether you’re a small business, an IT professional, or an individual looking for remote desktop software, there are options to fit a variety of needs. For high-performance, affordable remote access, TeamViewer, AnyDesk, and LogMeIn Pro stand out as top choices. If you need a solution that’s mobile-friendly, Parallels Access and Splashtop are great options. For those seeking affordable and feature-rich solutions, Zoho Assist and RemotePC offer solid alternatives. Finally, ConnectWise Control is a great solution for enterprises that need an enterprise-grade remote support solution.